Fish & chips, Mickey & Minnie, Rant & Rave, some things just belong together, and this is how we need to start thinking about customer and employee experience.
This double act isn't always easy for CX and EX professionals but we just so happen to have some insider knowledge. Featuring expert advice from Temkin Group, Forrester, Gallup, plus many more.
Take a look at our 7 top tips to find out how to:
Connect the dots between employee and customer feedback
Create a performance led culture
Go beyond the data and truly take action
Treat your Frontline as the top management of your organisation
Get your copy:
"Everything that's important to our customers is just as important to our colleagues. Our colleagues' needs are vital as they interact with our brands every day."
Wayne Hall | Senior Manager: Reward & Engagement | Dunelm
