Turning Customer Feedback Into Action

Running a Customer Obsessed Organisation:
Driving Change and Delivering Return on Investment

The explosion of digital channels now means the customer's voice has never been louder before. Ensuring customer feedback is both heard at every level and triggers actionable change, is now key to maintaining loyalty and inspiring trust. Watch the on-demand to hear our panels' insights and steps needed to turn customer sentiment into advocacy.

The on-demand video webinar covers:

• How brands can form greater emotional connections with their customers

• Turning customer sentiment into advocacy: strategies for success

• How to put the contact centre at the heart of the organisation

• Ways to re-think traditional hierarchies and overcoming the top-down model