Even when all else fails...
We’ve all been there.
Last Saturday, in a rush to head out, I popped my smart phone into my back pocket and promptly dropped it down the loo (before the critical moment, if anyone starts thinking it!). The inevitable panic ensued, rushing about, taking it to pieces and bunging it in a bag of rice before it was too late.
Unfortunately for me, my phone had met its watery demise.
Like most people, I have mobile phone insurance. Although, the mere thought of having to claim is an irritant. From ringing up the contact centre and going through their numerous IVR options, to getting through to the wrong department, all to be placed on hold… it’s just not a pleasant customer experience – but one that is all too familiar to many of us.
Read the full article on callcentre.co.uk here
Find out which brands are getting their Contact Centre Customer Experience right:
