Research shows that if your employees are disengaged then they’re probably not going to deliver the experience your customers are looking for.
Leading brands in the CX world realise that their level of emotional engagement triggers different customer’s behaviour, affecting loyalty and customer satisfaction.
Emotion is a huge part of customer experience so we're currently investigating exactly how companies are managing to forget it's impact. Tempkin Group research indicates that most companies with above average customer experience also have a highly engaged workforce (typically 75%).
In our upcoming webinar, you’ll have the chance to hear from Aidan Emms, Head of Process & Governance at HomeServe. He’ll be sharing the HomeServe story about its efforts to empower employees – this includes everyone from the frontline to the boardroom. The key points include:
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Why it's so important to engage your employees on an emotional level - and the impact this has on customer experience
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Steps you can take to nurture a culture of engagement
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What you can do to build customer-centric values - including the lessons from Homeserve's own cultural transformation
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Ways that the voice of the customer can support employee engagement
To join us on 22 June 2016 at 3pm (BST) for the MyCustomer hosted webinar please sign up below!
We'd also just like to say that if you really can't make the webinar, you can still sign up as we will be sending out a recording of the session for everyone who registers.
