Sometimes, it's the smallest things that can make all the difference. Hearing your customers and listening to them are two very different things, and while we may be in danger of sounding like a school teacher, this is a valuable lesson.
After all, how can you expect to create a great experience for your customers if you're not engaging them?
With this in mind, we’re really excited to announce our latest webinar: Build a Great Customer Experience With the Future in Mind!
Join the webinar on Thursday 27 August, 12 Noon BST.
This webinar is designed to broaden customer experience knowledge around innovation and best practice. In it, you’ll hear from npower's Voice of the Customer lead, Ben Wells, as he reveals:
- Why Voice of the Customer is important to npower
- npower's journey to customer centricity
- Why it's important to fail fast
- The three ingredients for great customer engagement
- The importance of being proud
The webinar will also feature Rant & Rave's Head of Digital, Yiannis Maos, who will be speaking about how to:
- Make customer feedback fun
- Gamify the employee experience
- Innovate around customer engagement
- Tap into your inner child to create a great customer experience
- Ensure the voice of your brand comes through in your Voice of the customer programme.
Don’t miss out, register for the webinar now!
P.S. Don’t worry if you can’t make it to the live webinar – everyone who registers will receive a recording afterwards!
