Posted by Emma Rudeck
There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
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December 20, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Emma Rudeck
It’s been said that it takes just seven seconds for someone to form a judgement about you. We also know from recent International research that first impressions are also tough to challenge once...
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August 9, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Emma Rudeck
Emotion is a big driver of customers’ economic behaviour. So in order to have a meaningful engagement with your customers, you need to engage with them on an emotional level.
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August 5, 2016
Topics:
Customer Engagement,
Emotional Engagement
Posted by Emma Rudeck
Sometimes a call with a customer doesn’t quite go to plan. Maybe you fumbled a sales call. Possibly your customer wasn’t in a good mood and was rude to you. Or perhaps something went wrong further...
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July 13, 2016
Topics:
Contact Centre,
Frontline Engagement
Posted by Emma Rudeck
In our second blog post on cognitive bias, we’re going to look at 3 more traits that will help you shape your customer service experience and prevent knee-jerk changes to the business based on single...
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June 29, 2016
Topics:
Customer Experience
Posted by Emma Rudeck
If you ask most business leaders whether they want satisfied customers, chances are they’re going to say ‘yes’. It’s not really a surprise because we know that happy customers are a part of any...
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June 16, 2016
Topics:
Customer Loyalty,
Customer Satisfaction
