Posted by Rant & Rave
In the past 5 years we've seen a real shift in customer expectations, not only are they demanding exceptional experiences but they're also not completing surveys.
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September 25, 2017
Topics:
Voice Of The Customer
Posted by Rant & Rave
It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs...
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July 11, 2017
Topics:
Voice Of The Customer,
VoC
Posted by Rant & Rave
Most brands ‘get’ that Customer Experience is important – but often struggle to balance long-term drivers with short-term priorities.
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June 6, 2017
Topics:
Voice Of The Customer
Posted by Rant & Rave
It doesn’t matter how long you’ve been in business, it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer...
Read More
May 24, 2017
Topics:
Voice Of The Customer
Posted by Sam Roberts
When was the last time you sat back, hands resting behind your head and though, "I think we’ve totally nailed our approach to Customer Experience?”
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April 25, 2017
Topics:
Customer Experience,
Voice Of The Customer
Posted by Rant & Rave
Have you ever heard people (even, sometimes, colleagues) describe Voice of the Customer as a bit soft, woolly or a nice to have extra? Rightly or wrongly (and we do think wrongly), these are some of...
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October 6, 2016
Topics:
Voice Of The Customer,
VoC,
Customer Engagement Raveolution
