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How to Speed Up Idea Sharing from User Generated Content

Posted by Rant & Rave

User generated content and ideas are extremely influential to other customers. According to a Crowdtap survey, user generated content was 20% more influential for customer purchasing decisions than...
Read More August 15, 2016

Topics: Customer Insight, Innovation

Innovating to provide a great customer experience

Posted by Maria Gray

Trying to think of the next big thing that can transform your customer experience isn't always easy, but it’s this type of innovative thinking that can really make a difference.
Read More February 10, 2016

Topics: Customer Experience, Innovation

What can some of the most popular advertising campaigns teach us about Customer Engagement?

Posted by Molly Shanahan

Over the past 10 or so years, some brands have absolutely excelled in the world of advertising. But as we all know, it's not just about your ad being seen by potential customers, it's about getting...
Read More August 3, 2015

Topics: Customer Engagement, Innovation

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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