Posted by Rant & Rave
It's not about how long you’ve been in business; it’s about how you conduct business. Some of the best-known brands have fallen by the wayside because they’ve not kept pace with modern customer needs...
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July 11, 2017
Topics:
Voice Of The Customer,
VoC
Posted by Rant & Rave
Have you ever heard people (even, sometimes, colleagues) describe Voice of the Customer as a bit soft, woolly or a nice to have extra? Rightly or wrongly (and we do think wrongly), these are some of...
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October 6, 2016
Topics:
Voice Of The Customer,
VoC,
Customer Engagement Raveolution
Posted by Rant & Rave
We all know it’s incredibly easy to have good intentions. However turning these intentions into actions is a completely different matter. Consider some of the typical resolutions or expectations we...
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September 21, 2016
Topics:
Customer Experience,
VoC
Posted by Beth Faller
Our survey says . . . that surveys don’t actually work very well anymore. In fact, average survey response rates today can be as low as 2-5%.
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July 21, 2016
Topics:
Customer Experience,
VoC
Posted by Mike McMaster
The suburban idyll at Chez McMaster was disturbed over the weekend – and the upset was caused by a Voice of Customer survey.
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December 1, 2014
Topics:
Customer Feedback,
Blog,
Voice Of The Customer,
VoC
