Posted by Sam Roberts
Survey tools are predominately used to capture feedback and whilst these tools provide answers into what your customers are thinking, they're often built with flawed questioning, fail to capture how...
Read More
May 9, 2017
Topics:
Real-Time Feedback,
Customer Feedback Survey
Posted by David Bonner
Last week Frances and I had 3 days in Dubrovnik for our 20th wedding anniversary. We had a great time, a fantastic place to spend a few days together. But this trip would give me the clearest example...
Read More
November 15, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Rant & Rave
Even if you think that you have the most effective customer service department in the world, mistakes still happen. When they do, you want to put the lid on them and contain the after effects, fast.
Read More
August 30, 2016
Topics:
Real-Time Feedback,
Real-time Customer Feedback
Posted by Molly Shanahan
If you’ve ever received an email asking for feedback on a call that you made 3 months ago, you know how frustrating it is. Even if you thought that the call was amazing at the time, how are you...
Read More
August 12, 2016
Topics:
Customer Feedback,
Real-Time Feedback
Posted by Sam Roberts
Think about the last time you were really emotional about something. This can be either end of the scale – from utter devastation to complete elation. Did you keep these feelings to yourself?
Read More
June 7, 2016
Topics:
Customer Engagement,
Real-Time Feedback,
Customer Emotion
Posted by AndyLatham
Can a computer truly understand the feelings and emotions of a person? Not just by spotting keywords, but by gaining real insight in real-time so the brand can take immediate action?
Read More
May 2, 2014
Topics:
Customer Feedback Technology,
Real-Time Feedback
