Posted by Molly Shanahan
Sometimes people change jobs because they’re ready to move onto a new challenge. Sometimes they need to relocate for personal reasons, or they want better pay for their job.
Read More
April 13, 2017
Topics:
Employee Engagement,
Culture
Posted by Molly Shanahan
At any one time, your customers are all at different stages of their journey. They might be new customers, just signing-on, returning customers, making a repeat purchase, or customers that have...
Read More
April 12, 2017
Topics:
Customer Experience,
customer journey
Posted by Molly Shanahan
It’s not always easy to spot where company culture ends and employee engagement starts. There’s certainly a lot of overlap between these two areas but clear and significant differences do exist...
Read More
April 5, 2017
Topics:
Employee Engagement,
Culture
Posted by Molly Shanahan
Raise your hand if customer satisfaction is a priority for your organisation? Most brands would agree it's crucial to get customer satisfaction right.
Read More
April 3, 2017
Topics:
Customer Satisfaction
Posted by Molly Shanahan
Have you ever heard it takes seven years to digest swallowed gum? Or that we only use 10% of our brains?
Read More
March 30, 2017
Topics:
Customer Feedback
