Posted by Yiannis Maos
We’re big fans of storytelling – it’s one of the best ways to get to the true heart of the matter.
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July 6, 2016
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
Your agents are the face and voice of your brand. So, by definition, you’ll want them to put their best foot forward for your brand.
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March 7, 2016
Topics:
Employee Engagement,
Contact Centre Customer Experience
Posted by Emma Rudeck
When it comes to motivating your frontline to do more, where do you start? Increase pay? Run incentive campaigns? Review their benefits packages? While these are often the first places that companies...
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August 31, 2015
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
Have you ever been to a coffee shop/pub (delete as appropriate) where the person serving knows exactly what you want? You don’t even need to ask, they just see you walking in and start pouring.
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August 13, 2015
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
In a Contact Centre, having the knowledge and insight that metrics provide is a powerful tool. By having data on your side, it means you’re in a better position to:
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July 28, 2015
Topics:
Contact Centre Customer Experience
