Posted by Yiannis Maos
Operationalising a Voice of the Customer programme that gets your customers engaged and presenting feedback is a challenge. Picture the emotional connections you have with just one person.
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August 13, 2016
Topics:
Customer Emotion,
Emotional Engagement
Posted by Yiannis Maos
Establishing emotional engagement in your business is a huge task. Thinking about where you could start engaging with your customers on an emotional level seems like a tricky task. However, it is an...
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August 11, 2016
Topics:
Customer Emotion,
Emotional Engagement
Posted by Yiannis Maos
Emotional Engagement doesn’t just mean that there is an exclusive focus on customer experience.
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July 28, 2016
Topics:
Emotional Engagement
Posted by Yiannis Maos
We’re big fans of storytelling – it’s one of the best ways to get to the true heart of the matter.
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July 6, 2016
Topics:
Contact Centre Customer Experience
Posted by Yiannis Maos
As we enter 2016, the temptation is to look to the future for all the answers. I'm sure this isn't the first time you've read an article like this this month.
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January 20, 2016
Topics:
Customer Experience
Posted by Yiannis Maos
Making sure you have engaged employees in the Contact Centre is so important when it comes to making sure that you’re offering the best possible Customer Experience.
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April 9, 2015
Topics:
Contact Centre,
Employee Engagement
