As we enter 2016, the temptation is to look to the future for all the answers. I'm sure this isn't the first time you've read an article like this this month.
But even though we can't be sure what the future has to offer, we believe that while the future is exciting, the past holds valuable lessons that we can all learn from.
With this in mind, we've searched high and low for inspiring stories from 2015 that we believe can help organisations achieve their customer experience goals.
To make sure that we've included a variety of stories, each one comes from a different country... and to help with this year's holiday plans, we've also sourced an inspirational picture from each location - think of it as a little pick me up on these wintery mornings!
"History cannot give us a program for the future, but it can give us a fuller understanding of ourselves, and of our common humanity, so that we can better face the future." Robert Penn Warren
