Posted by Rant & Rave
People talk. We all know that. Gossip spreads around the office faster than news of cake in the kitchen. WhatsApp allows you and your friends to chat 24/7, whether catching up on the weekend’s antics...
Read More
July 12, 2018
Topics:
Customer Engagement
Posted by Rant & Rave
The process of capturing customer feedback is an essential part of most modern companies. It's something that regardless of field or industry, brands always seem to have in common.
Read More
September 6, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Rant & Rave
Generating meaningful and honest customer feedback and acting on it is essential to any modern company that wants to be agile and keep hold of their customers.
Read More
August 17, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Rant & Rave
Gathering customer feedback is essential in an age where opinion drives purchasing decisions. But are you guilty of asking but not acting on the back of customer feedback?
Read More
August 2, 2017
Topics:
Customer Feedback,
Customer Engagement
Posted by Sam Roberts
Wave goodbye to stuffy corporate conferences, our event 'Putting the Soul Back into CX' was all about the role of emotion and the importance of people-to-people interactions in Customer Experience.
Read More
April 19, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Rant & Rave
Implementing a CX approach isn’t easy. Sure, you may be aware of the different components that are needed to drive this approach forward. But putting it all together can be hard.
Read More
March 8, 2017
Topics:
Customer Engagement
