Posted by Emma Rudeck
If you ask most business leaders whether they want satisfied customers, chances are they’re going to say ‘yes’. It’s not really a surprise because we know that happy customers are a part of any...
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June 16, 2016
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Molly
John Lewis have recently announced that they will be stopping their ever-so-British offer of 'free tea and cake' for those on their loyalty scheme. The news has sent shockwaves around the world of...
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September 26, 2014
Topics:
Customer Loyalty,
Customer Loyalty Schemes
Posted by Molly
Under their main company values AT&T state the promise to "understand what customers want and deliver it". Seems like a pretty simple concept, and probably one that most companies should share.
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August 29, 2014
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Mike McMaster
I went to see my bank last week. This doesn't happen very often, as I'm hardly a major client, and they have a habit of only being open when I am at work.
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August 25, 2014
Topics:
Customer Loyalty,
Voice Of The Customer
