Posted by Molly
John Lewis have recently announced that they will be stopping their ever-so-British offer of 'free tea and cake' for those on their loyalty scheme. The news has sent shockwaves around the world of...
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September 26, 2014
Topics:
Customer Loyalty,
Customer Loyalty Schemes
Posted by Molly
Under their main company values AT&T state the promise to "understand what customers want and deliver it". Seems like a pretty simple concept, and probably one that most companies should share.
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August 29, 2014
Topics:
Customer Loyalty,
Customer Satisfaction
Posted by Molly
If you could have one superpower what would it be? How about the ability to see into the future? Okay so superpowers don’t exist, but in a world where technology is increasingly making the impossible...
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August 5, 2014
Topics:
Customer Engagement
Posted by Molly
What does a fashion retailer, a mobile operator and a short break company have in common? Absolutely nothing...it would seem.
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July 22, 2014
Topics:
Customer Engagement
