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Mastering Customer Emotion: 7 Ways to Drive a Great CX

Posted by Rant & Rave

When it comes to attracting, impressing and retaining a loyal and satisfied customer base, emotional engagement should be at the top of your wish list.
Read More October 10, 2017

Topics: Customer Feedback, Closing The Loop

Closing the Customer Feedback Loop: 12 Reasons Why Brands Need to Do It

Posted by Rant & Rave

Customer feedback is a vital component to any successful business. Big decision makers in any organisation often think strategically and sometimes - just sometimes- they can’t always see the wood for...
Read More September 18, 2017

Topics: Customer Feedback, Closing The Loop

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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