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How to Convince a Sceptical Stakeholder to Invest in CX

Posted by Rant & Rave

One of the biggest challenges that we hear from CX professionals is the struggle to convince a sceptic the value of CX. It’s a fairly common problem. In a Forbes survey last year of 400 executives,...
Read More August 31, 2016

Topics: Customer Experience, Customer Retention

How To Improve Customer Retention With A Proactive Approach

Posted by Emma Rudeck

For many brands, their approach to customer retention is reactive; they wait until the customer says they’re going to leave before doing anything about it. Then, suddenly, the brand bombards the poor...
Read More December 15, 2015

Topics: Customer Retention

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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