Posted by Rant & Rave
Picture the scene: 175,000 people, knee-deep in mud, being assaulted by the sort of rain that only the Great British summertime can deliver. Throw in some sleep deprivation, long queues, and a...
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June 27, 2019
Topics:
Customer Experience
Posted by Rant & Rave
Like it or loathe it, we live in a data-driven world. As customers, it seems like we can’t go anywhere or buy anything without our details being collected. On the other side of the coin – whether you...
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June 24, 2019
Topics:
Customer Experience
Posted by Rant & Rave
After a long winter, there’s nothing like a good clear out to bring some sparkle back into your life. The concept of spring cleaning dates back hundreds of years; households historically needed to...
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April 11, 2019
Topics:
Customer Experience
Posted by Rant & Rave
Ah… remember when April Fools’ Day was just a case of looking out for whoopee cushions or being duped by prank calls? Nowadays, we’re more likely to be the victim of a prank delivered directly to our...
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April 1, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
April isn’t just the month of emergency umbrella purchasing and debating the best Easter egg choice. It also marks the start of a new financial year, meaning most businesses are busy reviewing the...
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March 26, 2019
Topics:
Customer Experience,
Employee Engagement
Posted by Rant & Rave
Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
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March 12, 2019
Topics:
Customer Experience,
Employee Engagement
