Posted by Rant & Rave
Only a decade ago the typical working office looked very different, more often than not it would be four off-white coloured walls and a bunch of desks. But with the rise of Google and a shift in...
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August 18, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by James Hargreaves
There is plenty of advice on how you should engage your employees and why it's important, it's essential in making sure a department is effective on a day-to-day basis.
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August 8, 2016
Topics:
Employee Engagement,
Agent Engagement,
Frontline Engagement
Posted by Sam Roberts
Ask any customer experience professional what is at the top of their list of challenges and it’ll likely be emotionally engaging with frontline staff.
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June 3, 2016
Topics:
Customer Emotion,
Agent Engagement
Posted by Maria Gray
Motivating and keeping good agents in a working environment that is often stressful, sometimes repetitive and usually not well-paid is a challenge that contact centres have had to face since their...
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December 10, 2015
Topics:
Gamification,
Agent Engagement
