Posted by Andy Scott
No matter how good of a Customer Experience you offer your customers, there are always going to be complaints. But that doesn’t mean those customers will be eternally unsatisfied with your products...
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March 16, 2015
Topics:
Contact Centre,
Customer Experience,
Proactive Communication
Posted by Kirsti Anderson
“There’s no such thing as being too busy” is a common phrase used in a multitude of industries to motivate employees...but I’ll take a chance and bet that whoever came up with that mantra had never...
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January 26, 2015
Topics:
Contact Centre,
Proactive Communication
Posted by Maria
I don’t know about you, but as a customer I like it when things are made easy for me; when brands tell me everything I need to know before I have to chase them, make it personal and relevant to me...
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October 2, 2014
Topics:
Customer Experience,
Proactive Communication
Posted by Rant & Rave
Your customers are already Ranting & Raving about your brand, the trouble is 96% of the time they don’t share their thoughts with you directly. Instead they turn to their friends and family, review...
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July 30, 2014
Topics:
Customer Feedback,
Proactive Communication
