Posted by Maria Gray
These days, customers have more choice than ever before. You only have to look around to see a lot of industries dramatically changing in favour of the customer.
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May 29, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
Some organisations are still at the starting line. They know that customer experience is important, but they don’t actually know where to begin. Others are further along the path and are now looking...
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May 25, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
If customer experience is about creating a different, genuine way for you and your customers to interact, then what can you do to really make a difference?
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May 21, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
A lot of people think that senior management are the most important internal stakeholders. But that’s probably a misconception.
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May 18, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
If you agree that delivering a superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Saying that you care about...
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May 14, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
As things in the Customer Experience space change more and more rapidly, the idea of implementing a Customer Experience board is becoming more popular amongst organisations.
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May 11, 2015
Topics:
Customer Experience,
Customer Experience Board
