Posted by Maria Gray
For far too long, customer feedback has been intrinsically linked to customer satisfaction surveys. It’s the go to method for collecting customer feedback. The thinking behind it makes sense; if you...
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November 4, 2015
Topics:
Customer Satisfaction Survey
Posted by Maria Gray
Customers in every industry always have something to say about how their experience was with an organisation, and their explanations of their experience always seem to be quite emotional.
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April 23, 2015
Topics:
Customer Satisfaction,
Customer Satisfaction Survey
Posted by Jules
So you've moved on from customer comment cards and have decided to try your hand at an online customer satisfaction survey.
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October 27, 2014
Topics:
Online Survey,
Customer Satisfaction Survey
Posted by Mike McMaster
Just in case you didn’t have enough worry in your life already, now you get to worry about survey fatigue. Are you over-surveying your customers? Are they getting fed up of all the questions? Or,...
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June 27, 2014
Topics:
Customer Satisfaction,
Customer Satisfaction Survey
