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Make it Easy for Customers to Communicate in Their Channel of Choice

Posted by Rant & Rave

We live in an age where customers have so many choices available to them. Competition has never been higher and customers now expect to be able to use the most convenient channel when communicating...
Read More June 2, 2017

Topics: Customer Communication

Tap Into Your Inner Child to Create a Great Customer Experience

Posted by Molly Shanahan

There are so many different ways to provide great customer service, especially considering the many new strategies and technologies available to companies. Having said this, sometimes the best way to...
Read More August 4, 2015

Topics: Customer Experience, Customer Communication

Customer Communication in the Contact Centre

Posted by Yiannis Maos

A stat that came from a recent ContactBabel report suggests that up to 37% of outbound activity is all around proactive customer service. This got me thinking, all of this information can be served...
Read More April 8, 2015

Topics: Contact Centre, Customer Communication

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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