Posted by Mike McMaster
When we want customer service, we tend to want it to be a good experience. And how long it takes is certainly part of the mix – it is one of the 4 key drivers of whether a Customer Experience is easy...
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August 28, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Jen
This is an issue that's been playing on my mind lately. When it comes to customer experience, don't we, brands and customers, all just want the same thing - to deliver and receive an easy customer...
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July 16, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Gary Schwartz
Like CRM before it, Customer Experience has difficulty living up to the expectations set for it when businesses embark on a dedicated improvement programme. Intuitively this shouldn't be the case.
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June 3, 2014
Topics:
Customer Experience,
Customer Experience Management
Posted by Shirley Wilson-Brown
In today’s busy life, we’re continuously spinning plates and trying to keep a dozen balls in the air at any one time, well, that’s the case for me, anyway!
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May 20, 2014
Topics:
Customer Experience Management
Posted by Mike McMaster
Most businesses instinctively understand the appeal of NPS; who wouldn’t want more customers actively telling the world how great you are? After all, these Ravers are the pay-off for delivering a...
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May 19, 2014
Topics:
Customer Experience,
Customer Experience Management
