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Jen

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The Impact of the Internet on Customer Engagement

Posted by Jen

This year marks the 25th birthday of the Internet. It’s fair to say that its inception and subsequent global success has transformed the way we do business. This is never more apparent than the way...
Read More July 21, 2014

Topics: Customer Engagement, Internet

Customer Experience Doesn't Have to be Hard

Posted by Jen

This is an issue that's been playing on my mind lately. When it comes to customer experience, don't we, brands and customers, all just want the same thing - to deliver and receive an easy customer...
Read More July 16, 2014

Topics: Customer Experience, Customer Experience Management

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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