Posted by Rant & Rave
Even if you think that you have the most effective customer service department in the world, mistakes still happen. When they do, you want to put the lid on them and contain the after effects, fast.
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August 30, 2016
Topics:
Real-Time Feedback,
Real-time Customer Feedback
Posted by Kirsti Anderson
Christmas...it feels like a lifetime ago doesn’t it? The decorations are now safely back in the loft, the presents have found new homes around the...err...home, and the leftovers (and endless tins of...
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January 16, 2015
Topics:
Customer Feedback,
Real-time Customer Feedback
Posted by Hards
I can’t help but think that if a brand really cares about customer feedback and how their customers feel, they wouldn’t wait weeks to ask you – so why do some brands reach out at a snail’s pace?
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September 5, 2014
Topics:
Customer Feedback,
Real-time Customer Feedback
