Posted by Kirsti Anderson
As important as statistics and metrics are, numbers rarely tell the whole story. Customers make decisions based on a wide range of factors – many of which are seemingly intangible.
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June 28, 2016
Topics:
Customer Experience
Posted by Kirsti Anderson
“There’s no such thing as being too busy” is a common phrase used in a multitude of industries to motivate employees...but I’ll take a chance and bet that whoever came up with that mantra had never...
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January 26, 2015
Topics:
Contact Centre,
Proactive Communication
Posted by Kirsti Anderson
Christmas...it feels like a lifetime ago doesn’t it? The decorations are now safely back in the loft, the presents have found new homes around the...err...home, and the leftovers (and endless tins of...
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January 16, 2015
Topics:
Customer Feedback,
Real-time Customer Feedback
