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A little less 2019 prediction, a little more customer service action

Posted by Rant & Rave

Ah, January: the month of resolutions, crowded gyms, and empty pubs… Plus the inevitable wave of ‘2019 prediction’ blogs, covering everything from politics to design trends. Now, we’re no psychics –...
Read More January 9, 2019

Topics: Customer Experience, Customer Service

Are Customer Service Chatbots The Natural Next Step For Engagement?

Posted by Rant & Rave

The robots are coming. We watch those mildly terrifying Boston Dynamics videos in which droid dogs try to open doors. We listen to tech giants like Elon Musk tell us that AI is potentially more...
Read More July 24, 2018

Topics: Customer Service, AI

Providing World Class Customer Service

Posted by Bob Winnington

A lot of people are already familiar with the world class customer service model, and it's well worth a look as the points covered are still so relevant in today's Contact Centres.
Read More March 13, 2015

Topics: Contact Centre, Customer Service

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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