Posted by Rant & Rave
How many digital devices do you have within arms reach? Two? Three? Maybe more?
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March 1, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Rant & Rave
Closed-loop reporting is a powerful tool for CX professionals. It enables us to prove the value of our work to senior execs and the wider organisation, by showing how it impacts of wider business...
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February 22, 2017
Topics:
Customer Experience,
Customer Engagement,
NPS
Posted by Sam Roberts
Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
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January 12, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Roberts
Whether you're looking to shake things up in 2017, or you just want to explore what lies ahead, we've got the definitive scoop on all of the hot topics that will be dominating customer experience and...
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January 5, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Emma Rudeck
There are two types of people in this world. There are those who play by the rules, do what they’re told and keep their head below the parapet. And there are those who don’t.
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December 20, 2016
Topics:
Customer Experience,
Customer Engagement
Posted by Molly Shanahan
Fish and chips, Mickey and Minnie, Ant and Dec, some things just belong together and this is how we need to start thinking about customer and employee engagement.
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November 17, 2016
Topics:
Customer Engagement,
Frontline Engagement
