Posted by Yiannis Maos
Over the last couple of years, there’s been a massive shift when it comes to performance measures in the Contact Centre.
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April 9, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Yiannis Maos
A stat that came from a recent ContactBabel report suggests that up to 37% of outbound activity is all around proactive customer service. This got me thinking, all of this information can be served...
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April 8, 2015
Topics:
Contact Centre,
Customer Communication
Posted by Yiannis Maos
Here at Rant & Rave we believe in helping organisations to create customer and employee advocates. We call these Ravers and these are the people who are going to go out and tell the world what a...
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April 8, 2015
Topics:
Contact Centre,
Customer Experience,
Customer Advocates
Posted by Yiannis Maos
Something struck me the other day… customers are moving faster than brands when it comes to the adoption of new technology. Some people may see this as a problem, but I see it is a huge opportunity.
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March 13, 2015
Topics:
Customer Experience,
Technology
Posted by Yiannis Maos
Ok so I’m going to shock people now… My favourite digital experience of 2014 is… Ryanair! I, like a lot of people, was very sceptical when Mr O’Leary came out and said to the world he would:...
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May 2, 2014
Topics:
Customer Experience,
Blog,
Ryanair
