Posted by Emma Rudeck
Our society, shopping experiences and work days are defined by our every click, preference and recorded journey.
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June 8, 2016
Topics:
Customer Engagement
Posted by Emma Rudeck
When it comes to customer experience, one of the biggest challenges that companies face is the ability to translate insights into actions. The reason? Typically, companies like to start with a big,...
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April 11, 2016
Topics:
Customer Experience
Posted by Emma Rudeck
Imagine you had the chance to speak to your hero? Just you and them, with all the time in the world. Chances are you’d want to ask them a question or two ... or seven.
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March 16, 2016
Topics:
Customer Feedback
Posted by Emma Rudeck
Your agents are the face and voice of your brand. So, by definition, you’ll want them to put their best foot forward for your brand.
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March 7, 2016
Topics:
Employee Engagement,
Contact Centre Customer Experience
