Posted by Emma Rudeck
Never before, in the history of the world, have culture or communication moved faster than they do today. A lot of this is driven by technology, which allows us to do more than ever before.
Read More
December 30, 2015
Topics:
Future of Technology
Posted by Emma Rudeck
What happens when you bring together 120 CX leaders, a fantastic speaker line-up and a star-studded James Bond theme?
Read More
December 18, 2015
Topics:
Customer Engagement Raveolution
Posted by Emma Rudeck
For many brands, their approach to customer retention is reactive; they wait until the customer says they’re going to leave before doing anything about it. Then, suddenly, the brand bombards the poor...
Read More
December 15, 2015
Topics:
Customer Retention
Posted by Emma Rudeck
Did you know that being famous for delivering a great customer experience could help you to recruit great employees? Strong customer advocacy will naturally help you attract new customers as well as...
Read More
December 14, 2015
Topics:
Customer Experience,
Employee Engagement
Posted by Emma Rudeck
We might only be half way through our advent calendars, but 2016 is starting to look very close indeed. As 2015 draws to a close, it’s time to look ahead and make plans for next year.
Read More
December 8, 2015
Topics:
Customer Experience
