Posted by Emma Rudeck
Have you ever caught yourself wondering ‘why’ something is important? What are the reasons that underpin your opinion? Yes, I like ice cream, but ‘why’ do I like it so much?
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November 30, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Now, more than ever, customers are presented with so much choice. They have more options than ever to go elsewhere. Price comparison sites and online purchases mean customers don’t even need to speak...
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November 27, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
When it comes to building a great customer experience, it can be hard to know where to start.
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November 26, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Who doesn’t want to stand out from the crowd (for the right reasons!)? Be different. Be innovative. Find that competitive advantage.
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November 25, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
On CX Day, 6th October 2015, we hosted a thought leadership event designed to broaden customer experience knowledge around innovation and best practice.
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November 20, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
The reason why customer experience is so important is actually quite simple; brands want customers to stay with them for longer, to spend more and to recruit new customers.
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November 18, 2015
Topics:
Customer Experience
