Posted by Emma Rudeck
It’s universally acknowledged that the first step in solving a problem, is admitting that you have one. And the world of customer satisfaction is no exception.
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October 26, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Staying ahead of your competition is one of the major challenges facing many CX professionals. To achieve this, the focus is often on the new, the innovative and the exciting.
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October 23, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
The age of grumpiness starts at 35. It’s when we start to complain more. It’s when we start to expect more. It’s when we won’t settle for less.
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October 22, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
As consumers, we’re complaining more than ever. According to Professor Moira Clark, 66 million complaints about products and services were made in 2014. That ‘s almost double the number from the...
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October 20, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Sometimes it’s worth reminding ourselves why we care about customer experience. What is it that makes us want to engage our customers and give an experience worth raving about?
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October 19, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Modern CX professionals are faced with a tough ask. Not only do they need to keep up with advances in technology and consumer trends, they also need to work hard to stay ahead of the competition and...
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October 16, 2015
Topics:
Customer Experience
