Posted by Emma Rudeck
Let’s be honest, some companies have been mistreating customer feedback for far too long. They’ve made it boring. They’ve made it time-consuming. They’ve made it all about them... not about their...
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September 23, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
If you’re anything like me, you probably find going to events is a great way to get new ideas and get inspired. You get to listen to amazing stories, find out different ways of doing things and get...
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September 21, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Now, be honest here, when was the last time you answered a full-length survey? Maybe you opened it up, with the good intentions of leaving your feedback. But, by page 16, you were too bored and...
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September 14, 2015
Topics:
Customer Feedback,
Customer Surveys
Posted by Emma Rudeck
Customers often become (and remain) loyal to a brand as a result of the experiences they have throughout their entire customer journey.
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September 11, 2015
Topics:
Customer Experience,
customer journey
Posted by Emma Rudeck
Sometimes we all need a break from the day-to-day. We just need that little bit of inspiration to give us a completely fresh idea or new way of thinking about a problem that we’re going through.
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September 10, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
When it comes to motivating your frontline to do more, where do you start? Increase pay? Run incentive campaigns? Review their benefits packages? While these are often the first places that companies...
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August 31, 2015
Topics:
Contact Centre Customer Experience
