Posted by Emma Rudeck
Did you know that 'Jenga' is actually the Swahili word for 'build'? Or that the highest scoring word in scrabble is oxyphenbutazone? And Parker Brothers prints thirty times more Monopoly money every...
Read More
August 28, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
With so many webinars available, it can be hard to know which to sign up for and why you should attend. With this in mind, we’ve highlighted 3 reasons that you need to know about our next webinar:...
Read More
August 26, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
How many inbound calls do you receive to your contact centre that are just to ask routine questions? You know the type of thing: When is my order due? Can I get an update on progress?
Read More
August 21, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Emma Rudeck
Over time, as you gather more and more customer feedback, you’ll be able to piece together trends and common themes.
Read More
August 20, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
Sometimes, it's the smallest things that can make all the difference. Hearing your customers and listening to them are two very different things, and while we may be in danger of sounding like a...
Read More
August 17, 2015
Topics:
Customer Experience,
Webinar
Posted by Emma Rudeck
Have you ever been to a coffee shop/pub (delete as appropriate) where the person serving knows exactly what you want? You don’t even need to ask, they just see you walking in and start pouring.
Read More
August 13, 2015
Topics:
Contact Centre Customer Experience
