Posted by Emma Rudeck
Your customers have a lot more in common with each other than they do with any businesses that they buy from. They have a natural affinity to other customers and will trust each other’s views and...
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August 11, 2015
Topics:
Customer Advocacy
Posted by Emma Rudeck
It’s a fact of life that none of your customers are exactly the same. Each and every one of them has a different way they like to find out information. Some will want to browse your website while...
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August 5, 2015
Topics:
Customer Feedback,
Customer Experience
Posted by Emma Rudeck
When it comes to evaluating and analysing how your customers feel about their experience, you’re probably focusing on all the different touchpoints your customers have with your organisation.
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July 31, 2015
Topics:
Customer Experience,
customer journey
Posted by Emma Rudeck
In a Contact Centre, having the knowledge and insight that metrics provide is a powerful tool. By having data on your side, it means you’re in a better position to:
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July 28, 2015
Topics:
Contact Centre Customer Experience
Posted by Emma Rudeck
If you want to be relevant and ensure your business model can adapt to market needs, the single most important source of information is your customers.
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May 28, 2015
Topics:
Customer Experience
Posted by Emma Rudeck
If you agree delivering superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Paying lip service to customer...
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May 21, 2015
Topics:
Customer Experience
