Let’s be honest, some companies have been mistreating customer feedback for far too long. They’ve made it boring. They’ve made it time-consuming. They’ve made it all about them... not about their customers.
How did we let this happen? Who let it happen? Was it you?
Given all this, it’s not surprising that fun isn’t the first word that springs to mind when you think about customer feedback.
But it doesn’t have to be this way. There’s no reason why organisations can’t make customer feedback fun, informative and empowering both for themselves and for their customers.
It’s time to rethink. It’s time to put the fun back into feedback.
In this eBook, we want to challenge the thinking that feedback is just about managing complaints. We’ll uncover how you can make the changes to turn feedback from a tick box task into something that can make a real difference. We’re going to dig deep into what it really means to make customer feedback fun and how you can make it enjoyable, while still maintaining its purpose.
Let’s get started, get your copy below:
