On CX Day, 6th October 2015, we hosted a thought leadership event designed to broaden customer experience knowledge around innovation and best practice.
The day also took place during Customer Service Week, which focused on Moments of Truth®, something we feel so passionate about, we trademarked it!
During the event, over 200 CX leaders came together to celebrate, share and learn, exploring topics like:
- How to make feedback fun
- Gamifying the employee experience
- Innovating around customer experience
- How to tap into you inner child to create great customer experiences
- How to ensure your Voice of your Brand comes through in your Voice of the Customer programme
Take a look at the highlights video from the day, to discover more:
Want to find out more? Download our eBook ‘How to Build a Great Customer Experience”.
