Posted by Sam Roberts
Most brands and businesses are aware of the benefits behind capturing feedback throughout the customer journey. Rather than waiting until the end of an experience to send a survey to the customer...
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October 17, 2018
Topics:
Customer Feedback
Posted by Sam Roberts
With consumer expectations continuing to rise, businesses have never been more focused on the experiences they're delivering.
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June 25, 2018
Topics:
Customer Experience,
Employee Engagement
Posted by Sam Roberts
Our customers are presented with so much choice in the way they shop, communicate and interact with us.
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January 9, 2018
Topics:
Customer Experience
Posted by Sam Roberts
Brands are working ever harder to understand their customer journey, a journey which continues to expand through the introduction of new digital channels.
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November 21, 2017
Topics:
The Customer Journey
Posted by Sam Roberts
Let’s say you’ve found a way to reduce customer effort in your billing process. The evidence for this change is backed up by customer feedback, operational data and robust financial analysis.
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August 10, 2017
Topics:
Customer Experience
Posted by Sam Roberts
Customer feedback and the data that already exists in your CRM should co-exist together, helping you to measure impact and take action. In this blog post, we’re going to look at 6 benefits of...
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July 31, 2017
Topics:
Customer Feedback,
CRM
