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Elaine Turley

Elaine is Head of Insight here at Raving Towers, she turns data into insight and enables customers to act upon the feedback received. Our Insight team works with customers to reduce and eradicate pain points, allowing them to deliver first class CX whilst reducing costs to serve.
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Recent Posts

Insights into AI: The Virtual Agent at its Best

Posted by Elaine Turley

In recent years and months, AI and the rise of the chatbot has been hailed as the saviour of the traditional contact centre.
Read More May 22, 2018

Topics: Contact Centre, AI

Our latest on-demand webinar: Tracking Customer Sentiment, and Acting on it
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