Posted by Gareth Rees
Have you seen the TEDx talk Logan Laplante gave on Hack-Schooling?
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October 29, 2014
Topics:
Customer Feedback,
Blog,
Hack-Schooling
Posted by Gareth Rees
Have you heard the story about the University who argued about where to place the footpaths on the campus? The arguments went on for a while until someone suggested not building them at all and...
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September 23, 2014
Topics:
Customer Feedback Management
Posted by Gareth Rees
I’m a serious fan of online shopping, not only because I’m busy but also as it makes my customer experience easy and when I can use it to leave real-time customer feedback - even better!
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September 19, 2014
Topics:
Online Customer Experience,
Mobile Customer Experience
Posted by Gareth Rees
What is the difference between empathy and sympathy? The Oxford English Dictionary is very clear that sympathy is, “feeling pity or sorrow for someone else’s misfortune” and empathy, “understands the...
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September 15, 2014
Topics:
Customer Experience,
Customer Emotion
Posted by Gareth Rees
I’m not a man for self-help books usually, always preferring to steer my own path. But after listening to a review on BBC radio of Dr Steve Peters’ book, The Chimp Paradox, I thought I would give it...
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September 5, 2014
Topics:
Customer Feedback,
Customer Emotion
