Posted by Jason Sharpe
Here’s a little story about customer expectations. I recently moved to an old house in a rural area. As you can imagine, my broadband options were pretty limited. Like most people (72%, according to...
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August 23, 2018
Topics:
Emotional Engagement
Posted by Jason Sharpe
Employee engagement is huge, if you can get your employee engagement right, you will benefit with:
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November 11, 2015
Topics:
Employee Engagement
Posted by Jason Sharpe
To become a business with truly customer centric DNA, you need your colleagues on board. What do I mean by this? In short, customer service has to be everyone’s responsibility.
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October 8, 2015
Topics:
Customer Experience
Posted by Jason Sharpe
There are plenty of organisations out there that will give customers something when things go wrong. A free dessert if your main course was inedible. A box of chocolates because of a billing error.
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October 1, 2015
Topics:
Customer Experience,
Customer Advocacy
