Posted by Maria Gray
If customer experience is about creating a different, genuine way for you and your customers to interact, then what can you do to really make a difference?
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May 21, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
The phrase Life Hacks is everywhere nowadays, isn't it? Give it a quick search on Google and you'll find entire sites dedicated to tips and tricks that will just 'change your life'.
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May 20, 2015
Topics:
Customer Experience
Posted by Maria Gray
A lot of people think that senior management are the most important internal stakeholders. But that’s probably a misconception.
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May 18, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
If you agree that delivering a superior customer experience is vital to your business, you’ve no doubt realised that things in this space are really starting to change. Saying that you care about...
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May 14, 2015
Topics:
Customer Experience Board
Posted by Maria Gray
As things in the Customer Experience space change more and more rapidly, the idea of implementing a Customer Experience board is becoming more popular amongst organisations.
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May 11, 2015
Topics:
Customer Experience,
Customer Experience Board
Posted by Maria Gray
Customers in every industry always have something to say about how their experience was with an organisation, and their explanations of their experience always seem to be quite emotional.
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April 23, 2015
Topics:
Customer Satisfaction,
Customer Satisfaction Survey
