Posted by Maria Gray
Customer Satisfaction is much more than just a number; it’s a gateway to understanding your customers’ emotions and expectations and more importantly, a means to continuously improve the Customer...
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April 23, 2015
Topics:
Customer Satisfaction,
Improve Customer Satisfaction
Posted by Maria Gray
You should all know the importance of capturing the Voice of the Customer in the Contact Centre, (and if not, you need to download our White Paper on how to Capture the Voice of the Customer in the...
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April 14, 2015
Topics:
Contact Centre,
Employee Engagement
Posted by Maria Gray
Employee Engagement in the Contact Centre is a notorious issue, and one that a lot of organisations don’t consider a priority. However, what if I told you it’s actually a lot easier than you think to...
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April 13, 2015
Topics:
Contact Centre,
Employee Engagement
Posted by Maria Gray
Your Contact Centre is at the frontline of your business. Your agents are your customers’ first point of call if they have an issue, query, or would just rather have a chat with someone than figure...
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March 6, 2015
Topics:
Contact Centre,
Employee Engagement
