Posted by Nicola Collister
Here is an example of how enhancing the Customer Experience in the Contact Centre can improve business performance.
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March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Nicola Collister
Here is an example of how investing in the Contact Centre Customer Experience can improve business performance.
Read More
March 24, 2015
Topics:
Contact Centre,
Customer Experience
Posted by Nicola Collister
Contact Centres have a tough job on their hands and a lot of Contact Centre leaders often find themselves with a number of challenges on their plate.
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March 24, 2015
Topics:
Contact Centre,
Contact Centre Struggles
Posted by Nicola Collister
The first trend which i think is of real significance is around offering personalised customer interactions. If we think about our Customer Experiences now compared to three years ago, it wasn’t...
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March 24, 2015
Topics:
Contact Centre,
Customer Experience
