Rant & Rave

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Why turning unexpected disasters into happy memories is the key to customer satisfaction

Posted by Rant & Rave

Picture the scene: 175,000 people, knee-deep in mud, being assaulted by the sort of rain that only the Great British summertime can deliver. Throw in some sleep deprivation, long queues, and a...
Read More June 27, 2019

Topics: Customer Experience

A data with destiny: how to enhance customer experience management with data visualisation

Posted by Rant & Rave

Like it or loathe it, we live in a data-driven world. As customers, it seems like we can’t go anywhere or buy anything without our details being collected. On the other side of the coin – whether you...
Read More June 24, 2019

Topics: Customer Experience

The great spring clean: tidying up your customer feedback

Posted by Rant & Rave

After a long winter, there’s nothing like a good clear out to bring some sparkle back into your life. The concept of spring cleaning dates back hundreds of years; households historically needed to...
Read More April 11, 2019

Topics: Customer Experience

Why there’s no point fooling around with the customer experience

Posted by Rant & Rave

Ah… remember when April Fools’ Day was just a case of looking out for whoopee cushions or being duped by prank calls? Nowadays, we’re more likely to be the victim of a prank delivered directly to our...
Read More April 1, 2019

Topics: Customer Experience, Employee Engagement

Why feedback gathering is the key to thriving in the new financial year

Posted by Rant & Rave

April isn’t just the month of emergency umbrella purchasing and debating the best Easter egg choice. It also marks the start of a new financial year, meaning most businesses are busy reviewing the...
Read More March 26, 2019

Topics: Customer Experience, Employee Engagement

Our top tips for making CX and EX work in perfect harmony

Posted by Rant & Rave

Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when...
Read More March 12, 2019

Topics: Customer Experience, Employee Engagement

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