Posted by Sam Roberts
Arguably, the challenge for the hospitality and leisure brands is clear, customers expect more than ever before. But, for every organisation in this sector, the specific challenge is different,...
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January 12, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Roberts
Reinventing your company culture is a huge ask and there's no shortcuts. To help you with a few of the hurdles, here's 4 questions to consider if you're at the start of your journey.
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January 10, 2017
Topics:
Employee Engagement,
Emotional Engagement,
Culture
Posted by Sam Roberts
Whether you're looking to shake things up in 2017, or you just want to explore what lies ahead, we've got the definitive scoop on all of the hot topics that will be dominating customer experience and...
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January 5, 2017
Topics:
Customer Experience,
Customer Engagement
Posted by Sam Roberts
If you’re anything like me, when you’re looking to buy something new, you’ll grab your phone and start browsing the Internet. We all know that online purchasing has become an incredibly immersive and...
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November 11, 2016
Topics:
Emotional Engagement
Posted by Sam Roberts
Two years ago, Orbit set itself some pretty tough targets. These sat underneath its 2020 vision, which is around improving the quality of their customers' lives, and helping them create thriving and...
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September 14, 2016
Topics:
Customer Feedback,
Customer Experience
Posted by Sam Roberts
Have you heard the news: emotion is the key to winning the hearts and minds of your customers and employees. In fact, Forrester has even gone as far as to state emotion is the key to CX loyalty.
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August 24, 2016
Topics:
Customer Emotion,
Emotional Engagement
